Google Has Begun Issuing Stadia Refunds

With Stadia’s impending shutdown in January, Google has begun fulfilling its promise of issuing refunds to its customers. The process started yesterday, and Google has posted an FAQ breaking down how the refund process works. 

As previously announced, Google is refunding all software purchases through the Stadia Store (such as games, DLC, in-game currency, and current pre-orders) and hardware purchases made through the Google Store; physical store purchases cannot be refunded. The following hardware is eligible:

• Stadia Controller
• The Founder’s Edition
• Premiere Edition
• Google TV Packages: Play and Watch

Stadia Pro subscribers will not be returned, however members can still play Pro titles up to the time of shutdown. However, subscriptions purchased after September 29th, 2022 and for which they were charged will be refunded. 

The form of payment that was used for the purchase will be refunded. If that account is no longer available, Google will send an email with instructions for setting up an alternative method of receiving the refund.

You may already have received an email informing you of your refund status. Although payments are now being issued, that doesn’t necessarily mean you’ll get yours today or this week. It will take place in a steady rollout, which will last until January 18. You can’t predict when you will receive your refund so it’s important that eligible customers keep their eyes on their email and bank account in the days ahead.